CASE STUDY
Optum Receives "Unmatched" Quality & Service with AcroMat
Challenge
Ron Bishop, Operations Manager with Optum Inc., a Fortune 500 brand, shares how his team eliminated trip hazards, elevated morale, and improved ergonomic health for the company’s standing workers by switching to AcroMat anti-fatigue mats.
According to Ron, his team’s previous mats were quickly sinking and flattening, creating ergonomic injury risks for his team, and cracking along the top surface and borders, causing trip hazards for fast-moving standing workers. He was also challenged by the lack of customer care and guidance he received from previous anti-fatigue mat providers.
The level of care that AcroMat shows its customers and puts into its anti-fatigue mats is unmatched compared to anything I’ve experienced in this industry before.
Optum is a subsidiary of United Health Group, with 93,000 employees and over $200 billion in yearly revenue. Placing a premium on employee safety and morale, the medical technology manufacturer partnered with AcroMat to re-shape its approach to mats. See how in the video case study below.
Solution
Key Results:
- Trip hazards eliminated with custom mats designed to fit
- Improved morale with more durable and comfortable mats
- Lead time and delivery “unmatched” compared to past experiences
- Increased productivity due to consistent traction and walking surfaces
The ability to custom design anti-fatigue mats "to the inch" with AcroMat initially caught Ron’s attention when searching for a new mat provider. His team had been dealing with trip hazards caused by pieced-together mats, including constant on/off stepping, having to step over gaps between mats, and the inconsistent borders and thicknesses created by different mat styles.
Ron replaced the broken down, outdated mats with AcroMat custom anti-fatigue mats designed to fit the workspaces in his facility.
"We replaced the old mats with AcroMat mats, and that immediately made everybody more happy and more comfortable," says Ron. "Team members have told me how much their feet don't hurt at the end of the day compared to existing mats they had."
Beyond the quality and comfort, "which are truly great" according to Ron, the customer experience with AcroMat was a deciding factor for Optum.
The quality of their ergo mats, the customer service, communication and turnaround time, and the ability to design our mats to any shape and size truly sets AcroMat apart.
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